Store Policies

Payment 

Payments are accepted via Paypal. Once payment is received I ship in 3-5 business days (unless otherwise stated in the listing's description and provide you with a confirmation email and the shipment's track number.

Shipping Times

We generally use 1st Priority mail and Hellenic Post service for our shipping.
Expedited shipment can be arranged with ELTA Courrier. EMS service is 5-7 biz days for overseas destinations or even Special service (SPM 3-5 biz days). - Samples and free shipping orders are send with simple mail

Here are some estimated international standard shipping times :

EU 5-7 business days
Non EU 7-9 business days
Middle East/ Asia Minor: 7-9 business days
USA: 7-12 business days
Canada: 10-15 business days
South America: 10-15 business days
Australia/Far East/Asia Pacific/ South Africa: 10-15 business days

*Please visit the website of your local postal provider (USPS in case of USA e.t.c.) using the track number we send you on your shipment confirmation email. If you need any additional info please feel free to contact us anytime.

*Additional customs and charges (if, any occur) are also payed by the customer.
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Shipping and Handling fees

Items are classified in three shipping categories according to weight (light, under 1 kgr, 1 kgr- plus another one of special treatment material). For heavier shipments a custom rate is arranged. An addition of 2 euro's is charged for handling fees in each item. 

Items are very thoroughly and carefully packed (mainly in recycled, re-purposed packaging materials) in order to make sure that they will arrive in their original condition.

Items are very thoroughly and carefully packed (mainly in recycled, re-purposed packaging materials) in order to make sure that they will arrive in their original condition. 

Our hand painted icons and ornaments are wrapped with a handmade sleeve (from felt or soft fabric) and  are assorted with dried herbs from our  garden  and some little extras (icon favors) from our shop- Ready to be handed as a handmade, and very personal gift.

Refunds and Returns 

Returns are accepted and refunds are gladly provided. After all, our final goal is your satisfaction.
Please contact us and return the item within 14 calendar days (following receipt) and also provide us with  tracking number for the return shipment to the following address:

Eri Fragiadaki
2, Analipsis Street
Heraklion, Crete
GR 713 06,Greece

The refund would be charged to your account upon receipt of the item (returned by registered mail)  by the seller.

Products that are being used, may be partially refunded. Custom made products are not eligible for refunds. 

Buyer is responsible for return shipping costs

Custom Orders
Custom orders are gladly accepted. Depending on the size of the icon it generally might take a from 15 days to a month  for the order to be completed
Contact us with your request, idea, or vision. We will make a first drawing, and upload a custom listing with the fisrst drawing and all the details  delivery times, shipment, cost. After purchase we will proceed on making the icon  (we can also send picture updates of the creation process if you wish us to). 

I would also gladly create your patron Saints's favors too (if not already available in my shop)! Just contact and inform me about your patron Saint, your location, the number of favors you require and the date of your event- I ll contact as soon as possible with all the details for delivery times, shipment and relevant costs!

 

Copyright

Copyright is reserved on all of our artwork/icons. Reproduction is prohibited without our written consent.

Our Contact Details

We are people not an impersonal institution. So for any information or clarification you may require, feel free to contact us.

You can reach us by email: artefacts.eka@gmail.com, , Instagram: https://www.instagram.com/eri_fragiadaki/ or simply give us a call at Eri's mobile phone number +(30)-694 972 8242 (GMT Athens +2). We will be glad to receive you queries, info and feedback or assist you in any way we possibly can.

Privacy and Security/ Compliance with GDPR

Summary

We take very seriously our commitment not to disclose your personal data and contact details to third parties or to re-use them for purposes other than that for which they have been collected or for direct or indirect marketing purposes. You may also ask to be removed from our contact list at any time.

We receive all the necessary precautions to protect your data from any unauthorised use. As it regards payments security, all payments are processed through Paypal one of the most secure payment platforms in the world.


Following you my find how and when we collect, use, and share your personal information when you purchase an item from angelicon, contact us, or otherwise use our services through www.angelicon.gr or other selling platforms we sell in (namely etsy.com and amazon.com ) and their affiliates.- This Privacy Policy does not apply to the practices of third parties that we do not own or control

Type and Use of Personal Information
The personal information  that is provided to us  is your name, postal address, telephone, payment information and -in case of custom orders- other personal data related to fulfilling an order through our communication.
We collect, use and retain this information for the purposes of  fulfilling your order, settling disputes or providing customer support.
Additionally we might use this information in connection with a legal claim, such as retaining information about your purchases as required by tax law.

Information Sharing and Disclosure

We share your personal information for very limited reasons and in limited circumstances, as follows:
•Etsy and amazon. We share information with the aforementioned platforms as necessary to provide you our  services and comply with my obligations under their published Policies and Terms of Use.
•Service providers. We engage certain trusted third parties to provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
•Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

*Policies Updated: 07 November 2018