FAQ

Payment 

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover . Or, you can simply pay using your PayPal balance. .

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Security

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Shipping times

 As a rule We use 1st Priority mail and Hellenic Post .
Expedited shipment can be arranged with ELTA Courrier. EMS service is 5-7 biz days for overseas destinations or even Special service (SPM 5-7 biz days). - Samples and free shipping orders are send with simple mail

Here are some estimated international standard shipping times :

EU 5-7 business days
Non EU 7-9 business days
Middle East/ Asia Minor: 7-9 business days
USA: 10-12 business days
Canada: 10-15 business days
South America: 10-15 business days
Australia/Far East/Asia Pacific/ South Africa: 10-15 business days

*Please visit the website of your local postal provider (USPS in case of USA e.t.c.) using the track number we send you on your shipment confirmation email. If you need any additional info please feel free to contact us anytime.

*Additional customs charges (if, any occur) are also payed by the customer.

Returns and refunds 

We do accept returns and refund the items (though we do not refund shipping costs)  After all, our final goal is your satisfaction.
Please contact within 14 calendar days (following receipt of the item) and provide us with the tracking number for the return shipment to the address indicated in our store policies.

Custom orders

Custom orders are gladly accepted. Depending on the size of the icon it generally might take a from 15 days to a month for the order to be completed
Contact us with your request, idea, or vision. We will make a first drawing, and upload a custom listing with the fisrst drawing and all the details delivery times, shipment, cost. After purchase we will proceed on making the icon (we can also send picture updates of the creation process if you wish us to). 

I would also gladly create your patron Saints's favors too (if not already available in my shop)! Just click "Request a custom order" and inform me about your patron Saint, your location, the number of favors you require and the date of your event- I ll contact as soon as possible with all the details for delivery times, shipment and relevant costs!

Orders that are custom made are not subject to returns or refunds.

Packaging and protection

Items are very thoroughly and carefully packed (mainly in recycled, re-purposed packaging materials) in order to make sure that they will arrive in their original condition.

Icons are first wrapped in a piece of cloth. This first layer of wrapping is needed to preserve the surface of the icon  intact and to honor the icon's special nature. It is also an environmentally friendly practice.
Additionally icons are assorted with dried herbs from our beautiful Cretan garden (dried lavender blossoms, sage, rosemary, thyme, oregano( (whatever is available depending the season). It keeps them company for the voyage to their new home and it is a small, symbolic gift to their new owner.

Finally icons are inserted in a bubble cushioned envelope. 

What about gift wrapping?

Small icons are perfect for gifts and are always escorted with an organza/ tulle gift bag decorated with a hand crocheted gift ornament perfect for gift wrapping!

Icons under 20 cm in height are also assorted with a gift bag ornamented (with a had woven crochet flower). If however you want to give a bigger icon as a present, please contact us to arrange the adequate gift wrapping for you.

Caring for your handpainted icon

Icons should be placed on spot where it will not be exposed to continuous direct sunlight with a steady  room temperature and low in humidity. Avoid touching the surface oils from your hands invisible to the eye can damage the icon. A feather duster or a pure white cloth wil be enough to clean the dust from the icon's surface.

 

Painted by Hand

Our icons are handmade and painted by hand exclusively by us. We just do not do the carpenter's work (but he is a friend). Otherwise we do our own gessoed panes, our colors, our own varnishes. All applied by us. We even do the photoshoot. In our workshop. Home-made, Family made, Hand- made.

Egg tempera technique

The process of making byzantine iconography begins with the special treatment of a wooden panel (with a mixture of plaster).
After a couple of layers of special type of glue the leaves of gold (Copper gold or genuine 22K gold - it depends) are attached and the glorious characteristic golden  background is created
Many layers of egg tempera (a mixture of egg yolk, vinegar and  mineral pigments of various colors) are added with the brush.
After several days passed the icon is finally covered with a layer of natural resin varnish for protection.
The back of the icon is also protected with a cover of a colour mixture (mostly red as the tradition dictates, but you can also encounter other colors) .
 

Greek orthodox art

It all has to do with the themes. Themes  are carefully selected among old byzantine, coptic and generally eastern orthodox icons (though is not rare to see us experiment on different styles) in order to coincide with the spirit and rules of the traditional christian iconography. Nevertheless, icons are not solely chosen by the people adhering to this specific faith. I find my clients belonging to various dogmas and religions and still chose byzantine icons- in their quest for meaningfull and spiritual artworks.

 

*Last updated 05/09/17